Careers
Welcome to Spotix.com!
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask?
We work hard.
Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of our smiling faces will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase.
We play hard.
We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us one–of–a–kind. Satisfied team members create satisfied customers.
Current Openings
Web Content Specialist
Full-time
This is a full-time position with a rapidly growing e-Commerce company in North Liberty, Iowa. We are interested in local candidates with the ability and ambition to increase our online content production and become an integral part of our content team. In this role, you will work with our content and creative teams to gather and produce information essential to listing new products on our websites and on marketplaces. In addition, you will assist our team with managing current listings and help us continue to hone and refine our strategic process to increase our conversion rate. Our Mission: To build a team that produces excellent web content that goes above and beyond our competitors’ and continue our growth/presence as a premier online retailer.
Core Responsibilities & Expectations:
- Work as part of a team to create content used for product listings
- Research appropriate product and category information
- Write compelling, high quality content that engages customers and encourages transactions
- Use Excel and other data-based interfaces to import/export product information and utilize formulas and tools to increase productivity
- Be extremely thorough and detail-focused when creating product listings to minimize returns
- Investigate errors when they occur to identify other possible mistakes to increase our accuracy
You’re a great candidate if you have:
- A bachelor’s degree in English, Journalism, Marketing, or related fields
- Strong ability to communicate effectively and persuasively, both written and verbal
- Personal ambition and motivation to seek out projects and opportunities that return on your time investment
- Ability to work with and without guidance, learn independently, and continue to push yourself to take on more responsibility
- Aptitude to creatively and innovatively solve problems on your own, but are willingto seek out advice when necessary
- Strong analytical and quantitative skills and the capacity to work with both sentences and data
- High attention to detail and thoroughness – a strive for near-perfection
Why You Should Work at Spotix:
We offer competitive pay in a growing online landscape with a fun work environment and unique employee benefits – like birthday lunch cookouts. We’re a team of talented and motivated individuals that have helped create a business from the ground up, all through intuition and hard work to seek positive, measurable results. If you are inspired by our mission, and are hungry to demonstrate your unique ability, then Spotix is the place you should work.
Benefits also include:
- Comprehensive Insurance Plan (Health - 80% Premiums Paid by Company, Dental & Vision –50% Paid by Company)
- Simple IRA – 100% match up to 3% Contribution Max
- Long term disability
- Paid vacation, holidays & sick leave
- Employee Discount Program on products
- Paid maternity/paternity leave
- Casual dress code
Customer Solutions Specialist
Full-time
This full-time, salaried position at Spotix, Inc offers an exciting opportunity to join a growing team operating as a leader in Outdoor Living Products. Your days will be spent in constant engagement spanning the entirety of the dynamic E-commerce experience. We are seeking dedicated individuals who will contribute to the personality and culture of positivity that makes Spotix one of ‘The Coolest Places to Work' three years running as well as one of the Corridor's ‘Fastest Growing Companies’ the last five years. Strong candidates are inspired to be impactful in driving growth, look forward to opportunities to adapt and problem-solve in a rapidly evolving environment, and have communicative skills that facilitate successful team collaboration. Team Spotix works M-F from 8 am to 5 pm with weekends off.
Our Mission: To build a Customer Solutions team that rivals eCommerce giants like Amazon, Wayfair, and Zappos in our effectiveness to prevent and solve customer concerns in a friendly and timely manner.
Customer Service Specialist Essential Job Functions:
- Multi-task while answering calls & “live” webchats
- Manage call flow with limited rest between calls
- Communicate with customers, vendors and shipping companies regarding order status
- Moderate warranty and damage claims
- Maintain communication through multiple marketplace platforms
- Monitor and respond to customer reviews
- Facilitate vendor relations via verbal/non-verbal communication
- Consistent use of a multiple computer programs
- Observe trends and communicate needs across departments
- Investigate errors when the occur to identify other possible mistakes.
- Prepare returns, shipping quotes and labels
- Assist with pre and post-sale product questions as needed
You’re a great candidate if you have:
- Professional email etiquette, strong written (typing) and verbal communication skills
- Customer Solutions experience
- Aptitude to creatively and innovatively solve problems on your own, but are willing to seek out advice when necessary
- A confident and engaging personality
- Determination to maintain a positive attitude and accountability
- Ability to prioritize tasks and complete in a thorough, but efficient manner
- Openness to collaborate as part of a team as well as the structure to work independently
Why You Should Work at Spotix:
We offer competitive pay in a growing online landscape with a fun work environment and unique employee benefits – like birthday lunch cookouts. We’re a team of talented and motivated individuals that have helped create a business from the ground up, all through intuition and hard work to seek positive, measurable results. If you are inspired by our mission, and are hungry to demonstrate your unique ability, then Spotix is the place you should work.
Benefits also include:
- Comprehensive Insurance Plan (Health - 80% Premiums Paid by Company, Dental & Vision –50% Paid by Company)
- Simple IRA – 100% match up to 3% Contribution Max
- Long term disability
- Paid vacation, holidays & sick leave
- Employee Discount Program on products
- Paid maternity/paternity leave
- Casual dress code
Whats next?
Think you might be the personality we are looking for to enhance our fantastic company culture? Please include a cover letter with your resume telling us what excites you about this opportunity. We look forward to hearing from you!
Apply Now
